Q&A
Q1. What material is the ceramic made of?
A: Ceramic is made from some natural crystals such as korline, felspar, quartz, etc. They will be compounded, shaped, dried, fired, and complex process flow to final products. Ceramic includes pottery and porcelain, ceramic by 600`C fired will be pottery, and by 1200`C above fired will become porcelain, their textures are different, the water absorption of pottery is much higher than that of porcelain. People like to knock ceramic and to listen it, pottery sounds drone, and porcelain will be a clear metallic sound.
Q2. What is the ceramic used for?
A: Our workshop produces ceramic using for daily use, art decoration, such as dishware, vase, art ornament, and so on. Ceramic will be color decorated and/or carved, glazed to be a beautiful and shining artwork, to brighten the ambient space. Our ceramic products are good quality for design, technics, and texture, from ancient style to modern style.
Q3. Does ceramic preserve its value?
A: Ceramic has very long history, most of our products are antiqued, so they inherit the history. We develop our products by cooperating with both American designers and our domestic masters. We also made modern ceramics by modern technology means. So our products belong to both Chinese and the world, belong to both historical and modern.
Q4. How about the consistency of the ceramic products?
A: Most of ceramic items are handmade, hand-printed, hand-glazed, so they vary slightly from sizes, colors, shapes, etc., they are not all exactly alike. Therefore the one that arrives at your door, may not match strictly the one you see now. And that is what makes it unique, this is a beautiful part of your purchase experience.
Q5. How to place an order?
A: Our products are collected as series, we mark every one with serial number as A, B, C, D, etc. We recommend you to place orders by series, because they are integrated to be more beautiful from the very beginning of design. Certainly, if you do want to place order by single, it is also available.
Q6. What is the terms of packaging?
A: The ceramic item is packed expandable polystyrene inside, and carton outside, Our packaging has passed the ISTA 3A DROP TEST. Any item will reach you with no damage.
Q7. What is the term of price? and the term of payment?
A: The posted price is on term of FOB. Any other price such as CIF or CNF, shall be negotiated additionally, due to different freight and premium.
Payment term will be 100% T/T IN ADVANCE.
Q8. What is the term of delivery?
A: Lead time will be around 45 days, due that most of our item handicraft is made by hands, and it takes longer time to complete.
Q9. Can you produce according to the sample?
A: Yes, we offer OEM service for our customers.
Q10. How to maintain ceramic products?
A: They are fragile articles, so pls do handle with care, to avoid collisions. Their surface is very smooth, so pls do clean with care. Pls also do avoid drastic temperature changes.